The state of G2G development: Maturity levels and current challenges

e-Government has been promoted as a technology enabled public sector reform aiming at providing a more efficient, customer centric mode of governance. Still, recent research indicates that e-Government has not produced the expected results. Despite the slower-than-expected progress, the e-Government literature provides no clear indication of why progress is lagging. Recent findings suggest that the internal perspectives of e-Government (the G2G perspective) can be seen as a prerequisite for achieving the overall goals of e-Government. This paper reviews the G2G literature to investigate where, in Layne and Lee’s (2001) maturity model, research is currently focused. Also, the paper identifies key research challenges for the G2G segment of e-Government. The results suggest shortcomings of the maturity model of Layne and Lee and show that the majority of research efforts currently focus on the higher maturity levels of e-Government development. The paper also shows that the organizational and managerial challenges discussed in the G2G literature currently outnumber the technological challenges and suggests a research agenda based on current shortcomings in both areas.